Frequently Asked Questions

Time Committment

  • You will complete two needs assessment questionnaires, taking between 20 and 30 minutes each. You will also be required to review the Amplify Care contract for data extraction, schedule the extraction, and provide access, which we estimate will take one hour.

    Next, reviewing your personalized report with insights is expected to take between one and two hours. It is recommended to establish a quality improvement (QI) plan for as many patients as practical (no minimum required), and this reflection exercise will take approximately one hour.. If the QI plan requires a patient visit, this will be conducted as part of your routine clinical practice.

    Finally, you will be invited to participate in a 60-minute virtual "share the learning" session.

    Total estimated time commitment: Less than 6 hours

    • Needs assessment questionnaire (pre-program): between 20 and 30 minutes

    • Contract review and data extraction coordination: 1 hour

    • Report review: 1 to 2 hours

    • QI plan reflection: 1 hour

    • Needs assessment questionnaire (post-program) : between 20 and 30 minutes

    • Virtual learning session: 1 hour

    To further enrich the learning experience, LMC Healthcare will offer an accredited virtual session featuring insights from a quality improvement (QI) initiative led by their endocrinologists. The session will underscore the benefits of participating in QI initiatives and demonstrate their positive impact on both clinical practice and patient outcomes.

    In 2026, a second data pull is planned to validate previous quality improvement results, ensuring that interventions have led to measurable and sustained improvements in processes and patient care.

  • QUEST is designed to be minimally disruptive, requiring only limited touchpoints and efficient use of participants' time. The data extraction process is managed externally and performed after hours to ensure there are no disruptions.

  • The QUEST program will unfold across several key phases over the next six months:

    1. Recruitment & Onboarding (Begins July)
    Participant recruitment and onboarding begin in July. This step ensures all participants are informed and ready to engage in the quality improvement process.

    2. Data Extraction & EMR Analysis (Ongoing)
    Once participants are onboarded, data extraction from electronic medical records (EMRs) and subsequent analysis begins. This process is managed by Amplify Care. For more information, read our Data Extraction page.

    3. Distribution of Individual Reports with Insights & Aggregate Data (Ongoing)
    Participants will receive personalized reports that include both individual insights and aggregate findings. These reports support reflection and preparation for implementation planning.

    4. Individual QI Implementation Plans (August to November)
    From August through November, participants will create and begin applying their own Quality Improvement (QI) implementation plans based on the insights provided in the reports.

    5. Virtual Group Sharing Session (Scheduled for December)
    In December, participants will join a virtual group session to share experiences, challenges, and progress with peers.

    A second data extraction will take place in early 2026 to compare participant outcomes before and after the QI plan implementation.

Supporting Accredited Program Development

  • You will receive compensation in the amount of $500.00 for completing the pre- and post-program needs assessment questionnaires. Needs assessments are a foundational requirement for any program seeking accreditation by the CFPC through Mainpro+. The needs assessments will identify both the perceived and unperceived educational needs, ensuring that the program created following QUEST addresses real gaps in knowledge, skills, or performance, rather than presumed or generic topics.

Data

  • QUEST will assess the management of patients living with type 2 diabetes (T2D), particularly those with cardiovascular or renal comorbidities. It will identify both successes and challenges in care, focusing on variables aligned with the Diabetes Canada Clinical Practice Guidelines, including recent updates to the Pharmacotherapy and Chronic Kidney Disease (CKD) chapters.

    Data analyzed will include:

    • Total patients in practice

    • % of patients with T2D 

    • % of patients with T2D+eCVD 

    • % of patients with T2D+eCVD without SGLT2 or GLP1 

    • % of patients withT2D+CKD 

    • % of patients with T2D+CKD without SGLT2 or GLP1 

    • % of T2D patients without eGFR and uACR in the past year 

  • Amplify Care will manage the entire data extraction process, requiring minimal time from participants. The process is designed to be non-disruptive and can be performed after hours to avoid interfering with operations. Clearly defined search criteria will be used to generate detailed, personalized analyses for each participant.

    Learn more about the Data Extraction process.

  • No, the process is designed to ensure no disruption to participants or their electronic medical record (EMR) systems.

  • Data will be encrypted both in transit and at rest, stored exclusively on servers located within Canada, and destroyed within 30 days of program completion. Patient IDs are used to ensure anonymity and are not directly linked to patients outside the source system.

  • QUEST currently supports only PS Suite, CHR, MedA Access, Oscar, and Accuro. Clinicians using other EMRs are not eligible to participate. If you are not on one of these EMRs, please contact us before registering.

Program Support

Credits

  • Linking Learning exercises allow you to claim five Certified Assessment credits for any formal or informal learning opportunity.

    There are five activities: Linking Learning to Practice, Teaching, Research, Administration, and Assessment.

    The Linking Learning exercises will walk you through the steps you took to learn and apply new information that made an impact on your practice.

    Linking Learning Steps:

    1. Describe the learning activity.

    2. Consider the information that was presented during the activity.

    3. Critically appraise the information provided by using additional resources.

    4. Decide your practice based on the new information.

    5. Evaluate the impact of your decision.

    Each completed Linking Learning exercise is eligible for five Mainpro+ Certified Assessment credits. There is no limit to the number of exercises you can complete in a cycle.

  • Yes, the program may qualify for CPSO QI requirements.

    CPSO Quality Improvement (QI) Requirements

    The College of Physicians and Surgeons of Ontario (CPSO) requires all Ontario physicians to participate in its Quality Improvement (QI) Program as part of a five-year cycle. The QI Program is designed to ensure physicians engage in self-reflection, self-improvement, and maintain high standards of patient care.

Legal

  • Yes. You will receive two contracts for review and signature—one with ICI Medical and one with Amplify Care. The ICI Medical contract outlines your participation in the QUEST initiative, including timelines, responsibilities, confidentiality, and compensation. The Amplify Care contract sets out the agreed search criteria and ensures confidentiality and data protection throughout the data extraction and analysis process.

QI Initiative Details

  • Participants will have up to 4 months to complete their QI project. While there is no fixed number of patients required, we encourage you to include as many patients as is practical and meaningful within your clinical context. The goal is to generate insights that reflect real-world impact.

  • You’ll receive a Quality Improvement (QI) Tracker—a practical tool with dedicated sections for setting objectives, tracking interventions, and capturing lessons learned. This template supports ongoing management and serves as a valuable reference for future quality improvement initiatives.

Additional Information

  • You will have access to a dedicated QUEST team member throughout the initiative.

  • The virtual session aims to provide a safe, confidential environment for participants to share practice reflections, discuss challenges, and celebrate successes. All reporting and presentations are conducted anonymously to promote open discussion and collaborative learning that enhances care quality across practices.

  • If you are unable to attend the 60-minute virtual learning session, a link to the recorded session will be provided so you can still benefit from the discussions and insights shared by other participants.

  • Up to 100 family doctors will participate from across Ontario.

Still have questions? Speak to a QUEST Team member.

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